Introduction to Risk/Crisis Management
If you are not prepared to manage risks, you are condemned to manage crises! However, for many organizations, the real question is not knowing whether a crisis will strike one day, but when. And when that day arrives, will you be prepared to confront the situation? This training program is designed for any organization, regardless of its size or mission. Its goal is to better define risk management and what a crisis really is. Above all, it will teach you how to prepare for and deal with a crisis as well as avoid virtually all the slipups that so commonly occur during a crisis.
- Distinguish risk management from crisis management
- Understand the mechanisms of crisis management and how they affect crisis causes and outcomes
- Prepare for crisis communication
- Train and activate the crisis cell
- Implement a crisis management plan
- Identify gaps or roadblocks as part of the review process
- Validate the sequence of procedures and tasks
- Test response models
- Ensure business continuity
- Assess return to normal procedures
- Participate to the implementation of a crisis management plan
Speeches, Media Relations and Adversarial Assemblies
This workshop is designed for recently elected representatives who wish to hone their communications skills and to be optimally prepared for participation in Council. A pandemic breaks out, the sudden disappearance of your municipality’s biggest employer, a fraud or a possible conflict of interest in the awarding of contracts, a series of suspicious fires… No matter what the crisis, as a newly elected representative, are you ready to take it on? The issues will quickly pile up: are you ready to put out hard-hitting messages, to make sure that they are understood and retained, to overcome stage fright and manage media relations? This workshop will give you the tools you need to make your mark in Council, to become a skilled communicator and above all, serve as a valuable asset for your municipality.
ADVERSARIAL ASSEMBLIES
For elected representatives or anyone who needs to speak in public at an adversarial assembly, preparation of your presentation and communications with various audiences, primarily internal (employees, board of directors, members, etc.) is the key. This workshop is based on the principles governing adversarial assemblies and the importance of having a game plan.
- Be mentally prepared
- Perfect your verbal and non-verbal language
- Prepare your intervention
- Engage your audience’s interest in your point of view
- Establish trust and credibility
- Overcome nervousness and stage fright
- Project a good image
- Elicit emotions
- Convey messages
- Handle trick questions
- Master difficult situations
SPEECHES
This workshop is designed for anyone who needs to open and maintain active channels of communication with groups wanting to learn more about a new idea, a new product or a new service. It gives participants a basic understanding of how to:
- Frame your mental attitude
- Capture your audience’s attention
- Prepare your intervention
- Establish trust and credibility
- Overcome nervousness and stage fright
- Project a good image
- Elicit emotions
- Convey messages
- Build your powers of persuasion
- Learn how to enjoy speaking in public
MEDIA RELATIONS
This workshop is a must for anyone who needs to become a skilled and effective spokesperson, acting on the front line for your company. The workshop is based on learning and mastering appropriate interviewing techniques for each type of media. It gives participants the basic skills to:
- Frame your mental attitude
- Prepare your intervention
- Use interviewing techniques
- Establish trust and credibility
- Overcome nervousness and stage fright
- Project a good image
- Elicit emotions
- Convey messages
- Control the interview
- Handle trick questions
Communications in a Conflict Situation
Are you called upon to arbitrate sometimes irreconcilable differences? Do you have to head up a team under difficult circumstances? Are you involved in negotiations with a counterpart who is not willing to make concessions? You can often find yourself in the middle of a potential conflict situation, where communications must be handled skilfully. This workshop is based on four key parameters: basic interpersonal communication, handling adversarial parties, managing negotiations and communications in a conflict situation.
- Establish trust and credibility
- Build your powers of persuasion
- Handle question/answer periods
- Take control of the situation
- Master non-verbal language
- Practice dynamic listening
- Identify and resolve conflicts
- Be prepared to negotiate effectively