According to Richard Thibault, crisis management expert with RTCOMM, the mayor pulled it off brilliantly. “When you manage a crisis, there are three basic principles to respect: be proactive, be transparent and be concerned for the victims. I give Quebec City’s mayor a10 out of 10,” he said.
I loved RTCOMM’s course on crisis management. The workshop really alerted me fact that a crisis always happens when you least expect it and disrupts a business. So it’s crucial to be prepared in order to deal with it as calmly as possible. This is what RTCOMM’s crisis management course with a round table simulation showed us.
Daniel Lavallée, Administrative Director, Risk Assessment and Compliance – Caisse Desjardins Granby-Haute-Yamaska
RTCOMM has been of great help to the Régie des alcools, des courses et des jeux. Their consultants worked closely with Régie managers on major files, and they shared their expertise through training programs that were perfectly adapted to our needs. Doing business with RTCOMM has made us better communicators. What more could you ask for?
Réjean Thériault, Communications Director, Régie des alcools, des courses et des jeux (RACJ)
The CRDICA’s management team took part in RTCOMM’s spokesperson What a day! The thorough understanding that Mr. Thibault and his team had of the health and social services network ensured that the information they provided truly fit with our reality.
Dominique Paquette, Director – CRDI-CA
Since our relationship began, we have been fortunate to benefit from RTCOMM’s main areas of expertise: strategic positioning, crisis management, and spokesperson training. Though their team has a knack for dealing with the unexpected—which is a valuable asset for a fast-growing company such as ours—we have always felt that nothing unexpected would ever occur because of their ability to keep one step ahead of events.
Johane Boucher-Champagne President and Chief Executive Officer - Anapharm
RTCOMM was the firm called for all communication-related tasks, including spokesperson training, media relations, strategic planning, and crisis management. Organizers were extremely satisfied with RTCOMM, both for the quality of the professionals assigned to the Congress as well as for their ability to draw on lessons learned from past similar experience.
Jean-Louis Kérouac, F. Eng., M.Sc, Secretary General - XII World Forestry