Your IT system crashes overnight, only a few days before a major contract is due. One of your company’s senior managers is embroiled in a financial scandal. A leak to the media reveals that your flagship product is harmful to health. Don’t worry, everything’s under control… as long as you’ve planned ahead, according to Richard Thibault, crisis management expert and founder of a communications firm.
RTCOMM was the firm called for all communication-related tasks, including spokesperson training, media relations, strategic planning, and crisis management. Organizers were extremely satisfied with RTCOMM, both for the quality of the professionals assigned to the Congress as well as for their ability to draw on lessons learned from past similar experience.
Jean-Louis Kérouac, F. Eng., M.Sc, Secretary General - XII World Forestry
Dynamic and energetic, Richard Thibault is an excellent teacher and uses examples we can relate to in order to illustrate the crisis management process. Knowing that we can count on him to help us out if a crisis occurs in our organization gives us a real feeling of security.
Dominique Paquette, Director – CRDI-CA
Since our relationship began, we have been fortunate to benefit from RTCOMM’s main areas of expertise: strategic positioning, crisis management, and spokesperson training. Though their team has a knack for dealing with the unexpected—which is a valuable asset for a fast-growing company such as ours—we have always felt that nothing unexpected would ever occur because of their ability to keep one step ahead of events.
Johane Boucher-Champagne President and Chief Executive Officer - Anapharm
I loved RTCOMM’s course on crisis management. The workshop really alerted me fact that a crisis always happens when you least expect it and disrupts a business. So it’s crucial to be prepared in order to deal with it as calmly as possible. This is what RTCOMM’s crisis management course with a round table simulation showed us.
Daniel Lavallée, Administrative Director, Risk Assessment and Compliance – Caisse Desjardins Granby-Haute-Yamaska
RTCOMM has been of great help to the Régie des alcools, des courses et des jeux. Their consultants worked closely with Régie managers on major files, and they shared their expertise through training programs that were perfectly adapted to our needs. Doing business with RTCOMM has made us better communicators. What more could you ask for?
Réjean Thériault, Communications Director, Régie des alcools, des courses et des jeux (RACJ)